Refund Policy
Ensuring your satisfaction with every purchase is our top priority at Medina Jewellery. If you are not entirely satisfied with your order, we offer a straightforward refunds policy to make things right. Please review the following guidelines carefully
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservices@medinajewelleryth.net
INITIATING A REFUND
- Contact our customer service team at customerservices@medinajewelleryth.net to request a Return Authorisation (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the item(s) back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to an error on our part.
- Once we receive the returned item(s) and verify their condition, we will process your refund promptly.
EXCEPTIONS
- Customised or personalised your items cannot be refunded unless they arrive damaged or defective.
- Final sale items are not eligible for refunds unless they are damaged or defective upon arrival.
DAMAGED OR DEFECTIVE ITEMS
- If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
- We will provide instructions on how to return the item for a replacement or refund.
CONTACT US
If you have any questions about our refunds policy or need assistance with a refund, please don't hesitate to contact our customer service team at customerservices@medinajewelleryth.net or +66 83 823 9993
This refunds policy is effective as of 7 March 2024. We reserve the right to update or modify this policy at any time without prior notice.