Shipping Policy

Thank you for choosing to shop with us! Our goal is to provide you with a seamless and reliable shipping experience. Please review our shipping policy below.

 

Order Processing

All orders are prepared within 24 hours of order confirmation. Once your order is confirmed, we strive to ensure it's packed and ready to go within the next business day.

Shipping Partners

• Thailand Post: Reliable and efficient, Thailand Post helps us reach our international customers with confidence.
• FedEx: A global leader in logistics, FedEx ensures timely and secure delivery for our international orders.

Shipping Rate Calculation

The shipping rate for your order will be determined by two main factors:

• Location: The shipping rate will vary depending on your geographical location.
• Item Weight: The weight of the items in your order will also influence the shipping cost.

Location-Based Rates

Shipping rates are calculated based on the destination address provided during checkout. Please note that rates may vary depending on whether you are located domestically or internationally.

 

Weight-Based Rates

The weight of the items in your order will be assessed to determine the shipping cost. Heavier items may incur higher shipping fees compared to lighter ones.

Domestic Orders

Enjoy free EMS delivery on all domestic orders. We want to make sure your items reach you as quickly and efficiently as possible.

International Orders

For our international customers, we utilise trusted shipping partners like Thailand Post and FedEx to ensure reliable delivery.

Delivery Timeframe

Delivery times may vary depending on your location and chosen shipping method. Upon placing your order, you will receive an estimated delivery timeframe based on the shipping option selected.

Shipping Fees and Delivery Times

Standard (Zone/Delivery time)	Express Mail Service (Zone/Delivery)
Zone	Working Days
Asia 7-10	Asia 3-5
Europe 10-15	Europe 4-9
North America 12-14	North America 5-7
South America 12-14	South America 9-11
Oceania 8-14	Oceania 4-6

Remark

• The delivery standard excludes the posting date.
• Alterations to the delivery period may occur depending on the customs formalities process in the destination countries (if any).

Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email or SMS (if provided). This will allow you to monitor the progress of your delivery and receive real-time updates.

Customs and Duties

For international orders, please be aware that customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping charges.

Duties and Taxes

The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are imposed by the destination country's customs office. These charges are the responsibility of the recipient and vary from country to country. Please check with your country's customs office to determine what these additional costs may be before placing your order.

Import Regulations

It's essential to be aware of your country's import regulations, as some items may be restricted or prohibited from entering certain countries. Customers are responsible for ensuring that the products they order comply with their country's import regulations.

Customs Clearance

Customs clearance procedures may cause delays beyond our original delivery estimates. While we strive to provide accurate delivery times, please understand that customs processing times are outside of our control.

Value Declarations

To comply with international customs regulations, we are required to declare the full value of all items ordered and mark them as merchandise. We cannot declare a lower value or mark items as gifts to evade customs duties.

Responsibility

Please note that we have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so please contact your local customs office for further information.

Customer Support

If you have any questions or concerns regarding taxes, duties, or customs clearance, please don't hesitate to contact our customer support team. We're here to assist you and ensure a smooth shopping experience.

Questions or Concerns

If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team. We're here to help!